Billing & Payment Information
Billing and Payment Information
Bills are rendered monthly on the first of each month for local service in advance for a one month period from the date of bill and long distance service for a one month period preceding the date of the bill. Bills may be paid by mail or in person on or before the 10th of the month.
Bills may be paid at the locations listed below. PSTC offices in Reynolds and Butler have Night Depositories available after hours. The address on the payment envelope may change from month to month. Please use the envelope furnished.
Public Service Telephone payment locations:
- Reynolds: 11 West Marion Street (Next to Hometown Foods) / Full Hours / Night Depository
- Butler: Select Hours & Days with Night Depository
- Talbotton: Select Hours & Days with Night Depository
Other locations also accepting payments:
- Roberta: The Citizens State Bank of Crawford County
An explanation of charges
(Note: The one time charges to install or change your service may vary, depending on the type of work that is done.)
Service Order Charge
You are charged for the processing of your order when you install or make changes in telephone service.
Central Office Line Charge
This charge is for the work we do to connect your line to our switching office.
Premises Visit Charge
This is the charge you pay when an installer visits your home.
For billing disputes or inquires, Butler, Culloden, Lizella, Reynolds, and Roberta customers may call 847-4111. Lizella customers may also call 935-2611. Geneva and Talbotton customers should call 269-3611. You have 60 days from the date of the bill to dispute a billing error. You have the right to withhold payment of the disputed charges during the billing error review. No collection activity for disputed charges will occur while the charges are under investigation. After investigation, if it is determined that the disputed charges are legitimate, your long distance carrier or the information provider may proceed with outside collections against your account. Your local and long distance service cannot be disconnected for non-payment of 900 charges. Failure to pay legitimate 900 charges may result in involuntary blocking of your access to 900 services. Voluntary blocking of access to 900 services is available upon written request to Public Service Telephone Company.
Fraudulent Billing Can Lead To Prosecution
It is illegal for any person to charge any calls to another’s telephone number or Calling Card without permission. Persons placing such calls to avoid payments are subject to prosecution, and if convicted, are subject to imprisonment and/or a fine.
For your convenience, your on-line E-Bill service is available for all Public Service Communications services, including billing for telephone, cable television and internet services.
Additional On-line Features Include:
- Bill details
- Billing history
- Payment history
- Bill print option
- Itemized long distance calls
- Reverse search long distance dialed numbers
- Unbilled long distance call to-date
To set-up your account, simply call our business office at (478) 847-4111. Due to the sensitive information gathered to set-up your account for access to your billing information, we feel it is important to speak with you over a secured phone line. Please make sure to provide a daytime phone number where you can be reached. This will also speed up the process as we will need your e-mail address to process your request. You will also be asked for a password to utilize your On-line Bill Pay service.
NOTE: Must be the customer or someone authorized on the account to set-up this feature.
Call Now To Sign Up for E-Bill (478-847-4111)
Once your account has been set-up, you can access your E-Bill account on the home page of this website by clicking on the “E-Bill” link on the bottom blue bar.
Read your phone bill carefully. Look for discrepancies in billing and company names.
- Question curious charges — call the company.
- Know the name of your long distance company. When in doubt, call your local phone company to find out who it is.
- Call your local phone company and request a PIC freeze to prevent slamming – the unauthorized change of your long distance carrier.
- Consider Calling Number Delivery Blocking to prevent the distribution of your name and phone number over Caller ID units. Contact your local phone company and ask them to explain the service and associated Anonymous Caller Rejection Services.
- Inquire about special calling plans which may be available to reduce costs. Enroll in a plan that meets your needs.
- Stop unwanted telemarketing calls by removing your name from calling lists. You may get on the Georgia No Call List by registering with the Federal Do Not Call Registry at 1-888-382-1222 or TTY 1-866-290-4236, toll-free. You must call from the telephone number you wish to register. You may register online at www.donotcall.gov.
- Block 900-number calls for free. Your local telephone company provides this service, if available in your area.
- Save money at payphones. Ask your long distance carrier about an access code or a toll-free number to reach their operators. This will help ensure your calls will be billed at your carrier’s rates, instead of possibly higher rates charged by payphone providers.
- Stop unsolicited faxes. Report receipt of unsolicited faxes to your local telephone carrier by giving them the name and telephone number located on the fax.
Federal Access per FCC
Long distance phone companies use the customer lines of local phone companies to provide long distance service. The SLC (Subscriber Line Charge) compensates the local phone company for costs associated with providing these lines. Various telephone companies list this charge under different names, such “FCC Charge for Network Access”, “Federal Line Cost Charge”, “Interstate Access Charge”, “Federal Access Charge”, “Interstate Single Line Charge”, “Customer Line Charge”, “FCC-Approved Customer Line Charge”, and “End User Fee”. Regardless of the name your telephone company uses, it is the SLC.
Federal Universal Service Charge
The Universal Service Fund is a federal government program that helps bring affordable basic phone service to all Americans. The program also assists schools, libraries, and rural health care providers in obtaining phone service. Some long distance companies add a USF charge onto their bills to cover their support requirements for this program.
Universal Service Fund
This fee pays for a federal program that provides affordable telephone service to low-income consumers, high-cost areas (e.g., rural areas), schools and libraries, and rural health care providers. This charge is also billed under titles such as the “Federal Universal Service Fee,” “Universal Connectivity Charge,” or the “Universal Service Carrier Charge.”
Who put it on your telephone bill: Your telephone company, in order to recover the costs for their contributions to the Universal Service Fund.
Who gets your money: Your telephone company contributes to the Fund based on its interstate revenues. This contribution goes to the Universal Service Administrative Company (USAC), a private, non-profit corporation. The USAC distributes the money to eligible telephone companies which helps pay for costs associated with providing service to eligible consumers. Telephone companies are not required to bill you for this charge, but virtually all of them do.
Federal Access Recovery or ARC
Pursuant to the Federal Communications Commission Order 11-161 entitled “Report and Order and Further Notice of Proposed Rulemaking regarding Universal Service and Inter Carrier Compensation Reform” passed on November 18, 2011.
The Access Recovery Charge or “ARC” is a gradual, measured, monthly charge adopted by the Federal Communications Commission (FCC). This multi-year transition fee is just one part of the Inter Carrier Compensation (ICC) Reform.
The Access Recovery Charge is designed to recover increased network costs for access circuits used to provide service to customers. Overall, the ICC Reform is to facilitate a continued investment in the broadband infrastructure.
Enhanced 911 Charge
All telephone lines are charged a monthly 911 fee. It is imposed by the county governments on every line served by the 911 emergency service.